Job Profile Title: Sr. Manager, General Design Services

Job Posting Title: Senior Manager Program Management - Mikros Product Development

Location/ Division Specific Information: Claremont, NH/ Mikros Product Development/ M05

How will you make an impact?-
As a Sr. Manager, Program Management, you will lead the Program Management function responsible for planning, executing, and delivering complex product development projects from concept through launch. Manage and develop a team of Project Managers and Program Managers who directly oversee product development programs, ensuring disciplined execution, cross-functional alignment, schedule adherence, risk management, and delivery of business objectives. Partner with engineering, operations, quality, supply chain, commercial, and customer-facing teams to ensure programs meet performance, cost, schedule, quality, and customer requirements. **Work location: Claremont, NH- USA, up to 20% travel expected both US Domestic and International; Relocation is available.

What will you do? -
Leadership and People Management:
·          Directly manage Project Managers and Program Managers responsible for product development projects.
·          Set clear expectations, priorities, performance goals, and development plans for the program management team.
·          Coach team members on program planning, stakeholder management, executive communication, risk mitigation, and project governance.
·          Build organizational capability by standardizing best practices, improving tools and processes, and promoting accountability across the program management function.

Program Strategy and Execution:
·          Lead portfolio-level planning and execution for multiple product development programs across business units, customers, or product lines.
·          Ensure programs are properly scoped, resourced, planned, and governed from initiation through production launch or completion.
·          Establish and maintain program schedules, milestones, budgets, deliverables, risk registers, and escalation processes.
·          Drive cross-functional alignment among engineering, manufacturing, supply chain, quality, finance, commercial, and customer teams.
·          Monitor program performance and lead corrective actions when programs are at risk of missing schedule, cost, scope, quality, or customer commitments.

Customer and Stakeholder Management:
·          Serve as a senior escalation point for program issues, customer concerns, resource constraints, and business trade-off decisions.
·          Communicate program status, risks, decisions, and recovery plans to executive leadership and key stakeholders.
·          Support customer reviews, supplier engagements, internal gate reviews, and executive business reviews as required.
·          Facilitate decision-making across functions to resolve conflicts and keep programs moving forward.

Business, Financial, and Process Management:
·          Manage program budgets, forecasts, resource plans, and business cases in partnership with finance and functional leaders.
·          Identify opportunities to improve program execution, reduce cost, improve cycle time, and increase predictability of delivery.
·          Develop and maintain program management processes, templates, metrics, dashboards, and governance routines.
·          Ensure compliance with company policies, quality systems, security requirements, and applicable safety and health regulations.
·          May perform other duties and responsibilities as assigned.

How will you get there? -

Education:

• Bachelor’s degree in Engineering, Business, Operations, Program Management, or a related field required

Experience:

• Ten or more years of experience in program management, project management, product development, engineering, manufacturing, or related business operations required

• Five or more years of people leadership experience, including direct management of Project Managers, Program Managers, or cross-functional technical teams is required

• A combination of education, experience, and/or training, will be considered

Knowledge, Skills, Abilities:

• Strong knowledge of program management, project management, product development lifecycles, phase-gate processes, and cross-functional execution practices.

• Demonstrated ability to lead and develop teams of Project Managers and Program Managers in a matrixed organization.

• Strong business, financial, analytical, and problem-solving skills, including budget management, forecasting, resource planning, and trade-off analysis.

• Proven ability to manage complex, high-visibility product development programs with competing priorities, technical uncertainty, and customer commitments.

• Strong executive communication, stakeholder management, negotiation, facilitation, and conflict-resolution skills.

• Ability to influence without direct authority and drive accountability across engineering, operations, quality, supply chain, finance, commercial, and customer teams.

• Proficiency in Microsoft Office products and project/program management tools required

• Ability to travel up to 20%, as needed, both domestic and international

Preferred Qualifications:

• Experience in Thermal and/ or Mechanical Product Development is a plus

• PMP, PgMP, Agile, Lean, Six Sigma, or similar certification preferred

• Master’s degree in Engineering, Business Administration, Program Management, or related field preferred

• Experience managing product development programs from concept through launch in a manufacturing, engineering, technology, or industrial environment preferred

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